Refund policy
Return & Refund Policy
Thank you for shopping at Mousa. We want you to be completely satisfied with your purchase. However, due to the nature of our products (fragrances and personal care), we must adhere to strict hygiene and safety standards.
1. Return Eligibility
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To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.
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The product must be in its original packaging with the security seal intact.
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Requests for returns must be made within [e.g., 3 to 7] days of receiving your order.
2. Non-Returnable Items
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Any product that has been opened, sprayed, or used.
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Products purchased during a clearance or "Final Sale."
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Gift cards.
3. Damaged or Incorrect Items If you receive a damaged bottle or the wrong product, please contact us immediately at info@fashionwomen.com with photos of the item and the packaging. We will arrange a replacement or a full refund at no extra cost to you.
4. The Return Process
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Contact our support team to initiate a return.
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Once your return is authorized, you will be responsible for shipping the item back to us (unless the item was damaged/incorrect).
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After we receive and inspect the item, we will notify you of the approval or rejection of your refund.
5. Refunds If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (depending on your bank's policy).