Shipping Policy

At Mousa, we strive to provide a premium shopping experience that begins with your selection and ends with your fragrance arriving safely and swiftly at your doorstep.

1. Order Processing Time

All orders are processed and carefully packaged within 1-2 business days (excluding weekends and public holidays). You will receive a notification once your order has been dispatched.

2. Shipping Within the UAE

• Delivery Time: Typically delivered within 24-48 business hours after dispatch.

• Shipping Cost: [e.g., 20 AED] flat rate for all Emirates.

• Free Shipping: We offer free standard shipping on orders over [e.g., 800 AED].

3. GCC & International Shipping

• Delivery Time: Estimated 4 to 7 business days.

• Important Note: Fragrances are classified as "Dangerous Goods" (flammable liquids) for air travel. We follow strict international safety protocols, which may occasionally lead to brief customs inspections or delays.

• Customs & Duties: Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number and a link to monitor your package's journey in real-time.

6. Damaged or Lost Shipments

While we use high-quality shock-resistant packaging, accidents can happen. If your order arrives damaged, please take photos and contact us within 24 hours of delivery so we can arrange a replacement.